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Ordering Online

Payments online will be requested through Worldpay, debit card or credit card. When a payment has been taken you will receive an email confirming your order has been placed. If you are having problems paying online please contact us directly and we can process your order via email or phone.

Delivery information

Online purchases are subject to a postage and packaging charge, the price of which depends on the purchase value and the shipping address. All UK orders are insured and sent via Royal Mail Next Day Delivery, and for other countries outside of the UK these items will be sent by courier.

Postal international delivery is the responsibility of the postal service in the destination country and Sarah Herriot Design Ltd cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges outside of those charged are the sole responsibility of the customer. You will be provided with a tracking number for your order when it is dispatched.

Delivery time varies depending on the item(s) ordered. We endeavour to deliver within 5-10 working days within the UK, and 7-14 working days for other countries. Maximum delivery time is 6 weeks if the item has been made to order, we will inform you if that is the case.

Bespoke Orders

We offer a bespoke service, allowing our customers to have entirely unique items designed especially for them by Sarah Herriot. Please email or telephone the workshop to arrange a consultation. Bespoke orders can take up to 8 weeks. Quotes on bespoke orders are valid for 30 days and we reserve the right to change prices prior to confirmation of order depending on the fluctuation of material costs such as precious metals. 50% deposit of the final price is required before production will commence. At this point you will be committed to purchase. The remainder will then need to be paid in full before collection or dispatch of the order. Payment can be made by debit card, credit card or bank transfer. Goods remain the property of Sarah Herriot Design Ltd until paid for in full.

Cancellation Policy

A bespoke or customised order cannot be changed or cancelled once your deposit has been paid. This is your agreement and commitment to the order. The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production started.

Sales and Returns

If for any reason you are not entirely satisfied with your purchase we are happy to offer an exchange or credit note within 30 days of purchase. Alternatively we will refund a sale made through this website if it is returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. If you do wish to return an item, please contact us for further details via email. Commissioned and customised purchases are exempt from both the refund and exchange policies, unless they are structurally faulty.

When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size.

We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent by insured special delivery.  Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return.

Address for returns

Sarah Herriot Design Ltd

Studio E2G Cockpit Arts

Cockpit Yard

Northington Street

London WC1N 2NP

UK

Sizing

Please make sure to provide us with the correct ring size when placing your order. We suggest that you have your finger measured either by visiting the workshop in London or at a jewellery store. It is important for us to know whether a narrow or a wide band (with a flat interior to the shank) has been used to take the sizing, due to the sculptural nature of the different variety of rings we make. Re-sizes will incur a charge of £50 plus postage.

Taxes and Import Duties

Sarah Herriot Design Ltd. is VAT-registered GB191401529, and as such we are required to charge VAT at 20% on orders shipped within the UK. Orders shipped outside the UK are eligible for VAT free prices, but may be liable for import duty.  Please note that the payment of any import duty owed is the responsibility of the recipient of the order and not Sarah Herriot Design Ltd.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected.

Copyright

Design Rights and Copyrights remain the sole property of Sarah Herriot Design Ltd.  Prices are correct at the time of publication.  Sarah Herriot Design Ltd reserves the right to review prices at any time.