Delivery and returns policy of Sarah Herriot Design Ltd
Delivery time varies depending on payment clearance and product availability. We endeavour to deliver within 5 -10 working days within the UK, and 7 – 14 working days for other countries. For urgent delivery requests please contact the workshop. Maximum delivery time is 6 weeks if the item has been made to order, we will inform you if that is the case. Please contact us directly to find out current stock availability if your order is more urgent than the turnaround times stated.
UK Delivery – £10
UK orders will be inclusive of VAT (20%).
Orders will be dispatched using Royal Mail’s Special Next-Day Delivery service. All UK orders incur a flat charge of £10 and are fully insured.
Parcels will need to be signed for in person, so please state a delivery address where someone will be present to receive it. In the event that nobody is available to receive your item, a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection Post Office depot. A tracking number will be supplied via email when your order has been dispatched.
Deliveries to the rest of the world – £60
Non UK orders will be exclusive of VAT (20%) and this will be removed at the checkout.
For deliveries outside the UK we use a fully insured priority courier service that aims to deliver the package within 2-5 days, dependent on destination. We charge a flat fee of £60 for this, fully insured. The total order price advertised on the website at checkout does not include handling and shipping fees nor import taxes. Any customs charges are the sole responsibility of the customer.
For lower priced items, please contact the workshop to make the order so we can help with alternative shipping arrangements. It is also possible to order and ship items ‘Duty Paid’ – please contact the workshop for this before ordering.
Sarah Herriot Design Ltd cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges are the sole responsibility of the customer. A tracking number will be supplied via email when your order has been dispatched.
How your order will arrive
Your order will be dispatched in an unbranded external envelope. The jewellery is packaged in a branded Sarah Herriot jewellery box. If the order is a gift please email or call to let us know, and the receipt will not be included in the package, and can be sent to your specified address. The same applies it you would like a personal message to accompany any gift orders.